Use Case

AI Customer Support Cost Guide

The real cost of AI-powered customer support depends on ticket volume, conversation length, escalation rate, and model quality requirements. A support bot that saves $8 per ticket only makes sense if the AI infrastructure costs less than $8 per ticket to run.

AI customer support economics

  • Average support ticket: 1,500 input tokens (ticket + context) + 400 output tokens
  • GPT-4o mini: $0.09/ticket, $900/mo at 10K tickets (strong accuracy on standard queries)
  • Claude 3.5 Haiku: $0.34/ticket, $3,400/mo at 10K tickets
  • GPT-4o: $0.48/ticket, $4,800/mo at 10K tickets
  • Hybrid routing: use economy model for common queries, premium for escalations
Analyze my support costs